Shipping policy
Last updated October 7, 2026
Where we ship
All orders are packed and shipped from our warehouse in Minnesota. We currently ship only within the United States: all 50 states, Washington, D.C., PO boxes and military addresses (APO/FPO/DPO). We do not ship to Puerto Rico, other U.S. territories or internationally at this time.
Rates and delivery times
| Method | Delivery time after it ships | Cost |
|---|---|---|
| Standard (USPS Ground Advantage) | 2 to 5 business days | Free on orders of $50 or more, otherwise $5.99 |
| Priority (USPS Priority Mail) | 1 to 3 business days | $12.99 |
The $50 is counted after discounts and before tax. Delivery times to Alaska, Hawaii and military addresses can be longer. Delivery times are estimates from the carrier and are not guaranteed.
Order processing
Orders are packed within 1 to 2 business days (Monday to Friday, excluding U.S. holidays). During launches, sales and holidays it can take up to 3 business days. You will receive an email with your tracking link as soon as your order ships.
Changing or canceling an order
If you need to change your address or cancel, contact us as soon as possible at lusuradefaccia@gmail.com or +1 (763) 910-1196. We can make changes until the order has been packed.
Address accuracy
Please check your shipping address at checkout. We are not responsible for orders shipped to an address that was entered incorrectly. If a parcel is returned to us because of an incorrect or incomplete address, we will re-ship it once the shipping cost has been paid again, or refund the products (not the original shipping) if you prefer.
Lost, late or stolen packages
If your tracking has not updated for 7 days, or says delivered but you cannot find your parcel, contact us within 7 days of the expected delivery date. We will open a claim with USPS and help you follow it up. Once a carrier confirms delivery to the address given at checkout, the parcel is your responsibility, but we will always help where we can.
Damaged, wrong or missing items
If something arrives damaged or leaking, is missing, or is not what you ordered, email us within 7 days of delivery with your order number and a photo of the item and packaging. We will send a replacement or a refund, whichever you prefer, at no cost to you.
Sales tax
Sales tax is calculated at checkout based on your shipping address, as required by state law.
Questions
Email lusuradefaccia@gmail.com or call or text +1 (763) 910-1196, Monday to Friday, 9am to 5pm Central.
