Help center
Orders and shipping
Where do you ship from?
Every order is packed and shipped from our warehouse in Minnesota.
How long does shipping take?
Orders are packed within 1 to 2 business days. Standard shipping (USPS Ground Advantage) then takes 2 to 5 business days, and Priority shipping (USPS Priority Mail) takes 1 to 3 business days.
How much is shipping?
Standard shipping is free on orders of $50 or more, and $5.99 below that. Priority shipping is $12.99. See the full shipping policy.
Do you ship outside the United States?
Not yet. We ship to all 50 states, Washington, D.C., PO boxes and military (APO/FPO/DPO) addresses.
How do I track my order?
You get an email with a tracking link as soon as your order ships. If you have an account, you can also see it under Orders.
Can I change or cancel my order?
Yes, as long as it has not been packed. Contact us as soon as possible with your order number and we will do our best.
My tracking says delivered but I cannot find it.
Check with neighbours and around your building, and wait one more day as carriers sometimes mark parcels early. If it still has not turned up, contact us within 7 days and we will open a claim with USPS.
Returns and refunds
What is your return policy?
You can return unopened, unused products within 30 days of delivery for a full refund. See the full returns policy.
Can I return an opened product?
For hygiene reasons we cannot take back opened products, unless the item arrived damaged or faulty, or we sent the wrong one. If a product irritates your skin, stop using it and contact us. We will look at every case.
How do I start a return?
Send us a message with your order number and the items you want to return. We reply within one business day with the return address and instructions.
When will I get my refund?
Refunds go back to your original payment method within 5 business days after the return reaches us. Your bank may take a few more days to show it.
My order arrived damaged or something is missing.
We are sorry. Contact us within 7 days of delivery with your order number and a photo, and we will send a replacement or refund you, at no cost.
Products
Are the products cruelty-free?
Yes. No product or ingredient is tested on animals.
Are the products HALAL certified?
Yes. Ingredients and production are HALAL certified.
Where are the products made?
KÒRMESIC products are made by our production partner in China and shipped to our Minnesota warehouse, where every order is packed.
How do I use batana oil?
Part your hair, apply a few drops along the scalp, massage for two minutes and leave it on for at least 30 minutes, or overnight, before washing. See the Batana Routine.
I have sensitive skin. What should I do?
Patch test first: apply a little product to your inner arm or behind your ear and wait 24 hours. Stop using any product that causes irritation. Our products are cosmetics and are not meant to diagnose or treat any medical condition.
Offers
Do you have bundle discounts?
Yes. Mix any 2 products from the Batana, Cherry Blossom Collagen or Coffee ranges and save 10%, or 3 or more and save 15%. The discount is applied automatically in your bag. See Bundle and save.
Do I need an account to order?
No, you can check out as a guest. An account lets you track orders and save your addresses.
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